Shipping & Delivery Policy

Delivery within India

We offer shipping across India. Orders are typically processed within 1–2 business days after confirmation and are generally delivered within 5–7 business days, depending on the delivery location.

Certain products, such as energized Rudraksha, gemstones, yantras or customized spiritual items, may require additional preparation time before dispatch.

International shipping

International shipping may be available for selected products and destinations. For assistance with international orders, please contact our customer support team before placing your order.

Additional customs duties, taxes or import charges (if applicable) are the responsibility of the customer.

Order tracking

Once your order has been dispatched, you will receive your tracking details via email, SMS or WhatsApp (where available). You can use the tracking information to monitor your shipment until delivery.

Packaging

Every product is carefully inspected and securely packed to ensure it reaches you safely. Where applicable, your order may include:

• Certificate of Authenticity

• Product Care Instructions

• Energization or Blessing Information

Shipping delays

While we strive to deliver all orders within the estimated timeline, delays may occur due to weather conditions, festivals, courier disruptions, government restrictions or other unforeseen circumstances. We appreciate your patience in such situations.

Address changes

If you need to change your shipping address after placing an order, please contact our support team immediately. Address changes can only be accommodated before the order is dispatched.

Failed delivery

If delivery is unsuccessful due to an incorrect address, recipient unavailability or repeated failed delivery attempts, the package may be returned to us. Re-shipping charges may apply for sending the order again.

Damaged or incorrect products

If you receive a damaged, defective or incorrect product, please notify us within 48 hours of delivery with clear photographs and your order details. Our team will review your request and provide an appropriate resolution.

Disclaimer

Delivery timelines are estimates and may vary depending on the customer's location, courier service availability and other factors beyond our control. Shanti Mantra is not liable for delays caused by third-party logistics providers or force majeure events.